Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and accessories.
How long does shipping take for my tea order?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days via USPS or UPS.
Do you offer international shipping?
Yes, we ship our full range of tea products globally. International delivery times vary by location, typically ranging from 7 to 21 business days.
What is your return policy for open tea products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if you are unsatisfied with your order, please contact our support team within 30 days for a resolution or store credit.
Are your tea bags compostable?
Yes, all our tea bags are made from plant-based, biodegradable materials that are plastic-free and fully compostable.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and potency, store your tea in a cool, dark place inside an airtight container. Avoid direct sunlight, moisture, and strong odors.
Do you offer wholesale pricing for cafes and businesses?
We do! We provide bulk discounts and wholesale accounts for retail partners. Please visit our Wholesale page to submit an application and view our catalog.